Frequently Asked Questions (FAQs)

 

1. What kind of art does Artevashop offer?

 

 

We offer a curated collection of high-quality handmade oil paintings. Every piece is meticulously crafted by professional artists to bring texture and soul to your space. We do not sell mass-produced prints; every stroke you see is real paint on premium canvas.

 

2. How do I purchase a piece?

 

Simply browse our online store by style, color, or subject. Once you've found the perfect artwork, select your preferred size and framing option, then add it to your cart. Our streamlined checkout process makes acquiring original art effortless.

 

3. What payment options do you accept?

 

We provide a secure checkout experience. We accept PayPal and all major credit/debit cards, including Visa, Mastercard, Maestro, American Express (Amex), JCB, Discover, and Diners Club.

 

4. Do you offer custom artwork?

 

Absolutely! We specialize in custom projects. Whether you need a specific size, a modification to an existing design, or a portrait based on your personal photo, our team is here to bring your vision to life. Contact us at [email protected] for a consultation.

 

5. How is the artwork packaged and shipped?

 

To ensure your art arrives in pristine condition:

• Packaging: Rolled canvases are shipped in reinforced hard paper tubes; framed pieces are secured in sturdy, protective wooden crates.

• Shipping Methods: Air shipments are handled by trusted carriers (USPS, FedEx, or DHL). Sea shipments are arranged using the best available routes at the time of dispatch.

 

6. What are the shipping costs and customs duties?

 

We aim to provide a transparent and premium shopping experience with no hidden costs:

Free Shipping: We offer Free Standard Shipping on all orders.

All-Inclusive Pricing (DDP): The price paid at checkout includes all applicable import duties, customs fees, and taxes. No additional charges will be due upon delivery. We will assist in managing the complexities of international customs to ensure a seamless experience for you.

 

7. What is your return policy?

 

We offer a 30-Day Risk-Free Returns AND Exchanges for all standard artworks. If you are not fully satisfied, you can return the piece for a full refund within 30 days of receipt.

 

8. What is the estimated delivery timeframe?

 

Since our paintings are hand-painted and require proper drying time:

Production: 6–9 business days.

Shipping: 5–8 business days.

Total: Most customers receive their artwork within 11–17 business days.

 

9. What if my artwork arrives damaged?

 

In the rare event of transit damage, please contact us immediately at [email protected]. To help us process your claim, please provide clear photos of BOTH the damaged painting and the exterior packaging. We will promptly arrange a Full Refund or an Expedited Repainting (completed within 6–9 business days) at no extra cost to you.

 

10. How can I contact customer support?

 

Our dedicated team is here to help!

Brand: Artevashop

Email: [email protected]

Customer Service Hotline: +86 (592) 5710877

Company: Xiamen Jinfengding Network Technology Co., Ltd.

Letter address: Room 302-1, 3F, No. 10 Wanghai Road, Software Park II, Siming District, Xiamen, Fujian, 361008, China.